Privacy policy
This policy explains how Cut My Garden ("we", "us") collects, uses and protects personal data when you use our website, apps, quote form, phone line, and when you contact us by SMS, WhatsApp, Instagram or Facebook Messenger. We are the data controller for this information. If you have any questions, email info@cutmygarden.com.
Contact and booking details: your name, phone number, email address, home address and postcode, and the details of the garden work you ask us to quote for or carry out.
Garden photos and scans: photos you upload or that our gardeners take before and after a job, and the results of our AI garden analysis (such as garden size and condition) used to price work.
Payments: payments are processed by Stripe. We receive confirmation of payment but never see or store your full card number.
Messages you send us: the content of SMS and WhatsApp messages, Instagram direct messages and comments, and Facebook Messenger messages you send to our business accounts, plus your public username or profile name on those platforms.
Calls: if you phone us, the call may be answered by our AI assistant and may be recorded and transcribed so we can handle your enquiry and improve our service.
Usage data: basic technical information such as device type and pages visited on our website and quote form, collected through cookies and analytics tools.
When you comment on one of our Instagram posts with a keyword we have asked for (for example "CUT"), we automatically reply to your comment and send you one private message with a link to our quote form. When you send a direct message to our Instagram account or our Facebook Page, we receive the message, your username or profile name, and the ID Meta assigns to your account for our business. We use this only to reply to you, to prepare your quote, and to keep a record of our conversation in our internal customer inbox, where our staff can see and reply to it. Some replies may be written with the help of an automated assistant; a member of our team can take over the conversation at any time. We only access comments and messages on our own business accounts, and we never send you promotional messages on these platforms unless you have contacted us first.
To give you a quote, book and carry out garden work, and send reminders and updates about your bookings (performing our contract with you, or taking steps you've asked for before entering one).
To reply to your messages, calls and enquiries (our legitimate interest in running our business and helping customers).
To take payments and keep financial records (contract and legal obligation).
To send occasional offers and service reminders where you have agreed or where the law allows, which you can opt out of at any time by replying STOP or emailing us (consent / legitimate interest).
To improve our service, pricing and website (legitimate interest).
We share only what is needed with trusted providers who process data on our behalf: the gardener assigned to your job; Stripe (payments); Twilio (SMS, WhatsApp and calls); Meta (Instagram and Facebook messaging); Google / Firebase (secure hosting and databases); AI providers that help us analyse garden photos, transcribe calls and draft replies (such as OpenAI and Anthropic); and our email and analytics providers. Some of these providers may process data outside the UK; where they do, appropriate safeguards (such as the UK International Data Transfer Agreement or Standard Contractual Clauses) are in place. We never sell your personal data.
We keep customer and booking records for as long as you use our services and for up to 6 years afterwards for accounting and legal purposes. Enquiries and messages that don't lead to a booking are kept for up to 2 years. Call recordings are kept for up to 12 months. You can ask us to delete your data sooner (see below).
Under UK data protection law you have the right to access the personal data we hold about you, to correct it, to ask us to delete it, to object to or restrict how we use it, and to receive a copy of it. To use any of these rights, email info@cutmygarden.com. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.
To ask us to delete your personal data, including any Instagram or Facebook messages and comments we hold:
Email info@cutmygarden.com with the subject "Delete my data", or send "Delete my data" in a direct message to us on Instagram or Facebook.
Tell us the phone number, email address or Instagram / Facebook username you used with us, so we can find your records.
We will delete your data within 30 days and confirm when it's done. We may need to keep limited records (such as invoices) where the law requires it.
Our website and quote form use cookies and similar tools (including Google Analytics and the Meta Pixel) to understand how visitors use our site and to measure our advertising. You can block cookies in your browser settings.
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
If you have any questions or concerns about these Terms, please contact us at:
info@cutmygarden.com
